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atelierstella

FAQ

Do you do custom orders?

Sorry I'm not doing any custom or pre-orders at the moment. As I prefer the freedom of creating new individual pieces rather than fulfilling orders - hope you understand.

Everything is sold out, when will you have more work to buy?

As I only make my work in small batches I list new work every two weeks. I notify people via my newsletter, blog, instagram and twitter of the date and times I will list new work. You can also find the date on the main page of this website under the 'NEW WORK COMING SOON' button. As I'm only able to make a limited amount of pieces they do tend to sell very quickly and I appreciate this can be frustrating so apologies, but they are hand made so I can only make so many! 

I have tried several times to buy your work but have not been able to get any pieces in my basket. Why is this?

It sees to come down to having a fast internet speed. Also things are not gone until they say 'sold out'. Often they are n someone's basket and may become available again. It usually takes half an hour before al items are sold. 

Can you notify me when there is new work available?

Follow me on instagram @atelierstellaceramics or twitter @atelierstellax or join my monthly mailing list to get updates.

Do you ship world wide?

Yes.

What time zone are you in?

As I am based in the UK, all times that I mention will be UK times, you can google this if you are unsure of the time difference to yourself.

How can I pay?

All payments go through PAYPAL. I accept Visa, Mastercard, American Express through PAYPAL. You do not have to have a PAYPAL account in order to purchase from the store.

This store uses PAYPAL for payments, and PAYPAL automatically encrypts your confidential information in transit from your computer to ours using the secure sockets layer protocol (ssl) with an encryption key length of 128-bits (the highest level commercially available).

How are your pieces shipped?

I usually package and post orders within 4 days and ship UK orders via second class signed for and to all other countries via Airsure. This means they are fully trackable and usually arrive within 7-14 working days of posting. 

I try to re-cycle packaging where possible.

I purchased two pieces separately can you combine the postage?

Yes. If you purchase more than one piece on the same day to the same address I will combine the orders where possible and refund any overpaid postage via paypal.

How can I contact you?

If you have any further questions that have not been answered here, please email me atelierstellauk@gmail.com

ADDITIONAL INFO

**Due to the handmade nature and style of my work please be aware that pieces maybe slightly wonky, particularly circular and tall items - i think this adds to the charm and character of the pieces. Also the glazes I use are rustic in appearance so maybe patchy or vary in colour and have drips. I photograph the front and the back of the piece and will always try and convey the true appearance of the piece but if you like straight perfect things then my work may not be for you!

**All sizes are approximate.